4.4
735K reviews
50M+
Downloads
Content rating
PEGI 3
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About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
 - Customize the start and end melodies for different home appliances.
 - Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
 - Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
 - Automatically turn on the lights and air purifier when it’s time to wake up.
 - When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
 - Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
Updated on
Jan 2, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
723K reviews
Erica E
January 22, 2025
I only use this as a TV remote because we have two LG TVs and our real remote will perform the action on both of them. this app as a remote is trash. It struggles to recognize when the TV is already on. if I minimize the app to go do something else on my phone while the tv is playing, the app entirely disconnects from the tv. so I have to turn my phones WiFi on and off and completely close out the app and reopen it to turn up the volume or skip an intro. it needs serious work
9 people found this review helpful
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LG Electronics, Inc.
January 22, 2025
Please delete and reinstall the ThinQ application. If this does not resolve the issue, please contact us via "Chat with LG" with a copy of your review, your phone’s model number, OS version, and the ThinQ application version. ^LG
Atlas Dean
January 21, 2025
Where's really not much to say about the app. It does what it needs to do when it is connected but disconnects from the device constantly. I can be paired into my TV via bluetooth and the app still can't find the TV. It also refuses to reconnect, and just seems to do so at conpletely randon times.
3 people found this review helpful
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LG Electronics, Inc.
January 21, 2025
Please delete and reinstall the ThinQ application. If this does not resolve the issue, please contact us via "Chat with LG" with a copy of your review, your phone’s model number, OS version, and the ThinQ application version. ^LG
Mike Milburn
January 14, 2025
Can't connect to my heat pump after Jan 12-24, wifi lights flashing on my HP but no connect. Keep getting error message TRS010. Ive uninstalled and reinstalled numerous times, cleared the cache, reset the power to the HP, reset my phone. Worked fine for the past 4+ years but it's been ' improved' I guess. Why can't you leave good working things alone.
2 people found this review helpful
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LG Electronics, Inc.
January 15, 2025
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via Chat with LG feature within the app or at [email protected]. Thank you. ^LG

What’s new

Discover a multitude of diverse and convenient features in the latest version of the app.