Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

The 48 Laws of Power

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The Laws of Human Nature

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The 10X Rule: The Only Difference Between Success and Failure

Leading the Starbucks Way (PB)

Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical and Financial

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Mastery

Starbucks Leadership Lessons

So Good They Can't Ignore You

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

Ego Is the Enemy

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

Outwitting the Devil®: The Secret to Freedom and Success

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement