High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Contagious: Why Things Catch On

The 33 Strategies of War

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

Think Again: The Power of Knowing What You Don't Know

How to Sell Anything to Anybody

The Paradox of Choice: Why More Is Less, Revised Edition

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

Working With Emotional Intelligence

Hyperfocus: How to Manage Your Attention in a World of Distraction

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

Building a Second Brain: A Proven Method to Organise Your Digital Life and Unlock Your Creative Potential

Financial Intelligence, Revised Edition: A Manager's Guide to Knowing What the Numbers Really Mean

Sometimes You Win--Sometimes You Learn: Life's Greatest Lessons Are Gained from Our Losses

To Sell Is Human: The Surprising Truth About Moving Others

The Basic Laws of Human Stupidity: The International Bestseller