101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, Edition 2

25 Ways to Win with People: How to Make Others Feel Like a Million Bucks

2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results

How to Lead When Your Boss Can't (or Won't)

96 Great Interview Questions to Ask Before You Hire: Edition 3

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust

101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline and Termination, Edition 3

The Thin Book of Trust, Third Edition: An Essential Primer for Building Trust at Work, Edition 3

75 Ways for Managers to Hire, Develop, and Keep Great Employees

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Good for You, Great for Me: Finding the Trading Zone and Winning at Win-Win Negotiation

2600 Phrases for Setting Effective Performance Goals: Ready-to-Use Phrases That Really Get Results

Unheard Voices: Breaking the Silence on Abuse and Harassment

Leadership Offense: Mastering Appraisal, Performance, and Professional Development

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Leadership Defense: Mastering Progressive Discipline and Structuring Terminations

Corporate Confidential: 50 Secrets Your Company Doesn't Want You to Know—And What to Do About Them

New Managers: Mastering the Big 3 Principles of Effective Management---Leadership, Communication, and Team Building

Bargaining with the Devil: When to Negotiate, When to Fight

Workplace Ethics: Mastering Ethical Leadership and Sustaining a Moral Workplace