Samsung Members
4.4star
1.7M reviewsinfo
1B+
Downloads
PEGI 3
info
About this app
Discover your possibilities with Samsung Members.
In here, you'll discover just what you want, plus a whole world of other things you never knew you needed - until now :
■ Get insider tips to unlock your device's full potential
■ Easily review device diagnostics
■ Access exclusive events and benefits
■ Pose questions directly to the experts and
get 1-on-1 customer support
■ Connect and share with others in the community
(Availability and services offered above may vary by country and region)
※ Note:
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.
※ Privacy Policy
https://account.samsung.com/membership/policy/privacy
In here, you'll discover just what you want, plus a whole world of other things you never knew you needed - until now :
■ Get insider tips to unlock your device's full potential
■ Easily review device diagnostics
■ Access exclusive events and benefits
■ Pose questions directly to the experts and
get 1-on-1 customer support
■ Connect and share with others in the community
(Availability and services offered above may vary by country and region)
※ Note:
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.
※ Privacy Policy
https://account.samsung.com/membership/policy/privacy
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 3 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.5
1.67M reviews
Blake Keep
- Flag inappropriate
January 14, 2025
The user interface is incredibly frustrating. After resetting my password, I received an email with instructions in Chinese—completely unhelpful. When I finally managed to log in, I got stuck in an endless loop trying to contact support. All I want is to remove an annoying green line from my screen. Samsung, I'm losing confidence in this brand
3 people found this review helpful
Neil Gray
- Flag inappropriate
January 8, 2025
The support to customers offered through the app is deplorable. There is no support, just a mix of AI and useless/disinterested staff with no desire to help their customers. I've been a Samsung user for over a decade (phones and TVs) and never needed support. The way they've teat me (and others with the same problem, having read similar feedback) means I've no problem finding another brand that would like my business.
7 people found this review helpful
Autumn Nelson
- Flag inappropriate
November 14, 2024
Several diagnostic tests to determine the phone is working as it should. If there is still an issue with one of the features to your device, "phone", troubleshoot by restarting your phone or updating the software specific to the feature that failed, then try again. You can also check to ensure the feature has been enabled and the necessary permissions are "allowed" for feature to work. Thorough app! In my experience, if my phone isn't working well, it's a low battery or in a poor service area.
286 people found this review helpful
