Prateek Gupta
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The UI is not friendly. - The app opens with device management page, where it shows all the devices, even though there is single item in the list. - Too many parameters shown. No way to configure what I wish to see. - The blue colored Target section blends in blue background. I'm not happy to enable location sharing with a weight measurement. Don't see any relevance. The scale is connected but no data transfer. Edit - Thanks for prompt response.
1 person found this review helpful
Joicom corporation
August 22, 2024
Hi Prateek,
Regarding the enabled location feature, this is a prerequisite of the mobile phone system. We suggest upgrading your mobile phone system to Android 12 or above. Please kindly contact us via email (
[email protected]) if you have further questions. Sincerely, Renpho Customer Service Team
Tisa Grant
I have had the scale and app for years. Bought other products, too, like BP machine, jump rope, etc. Today, I updated my app, and it seemed to have lost all my data since 2018 or before. Seeing my trend and the progress I have made and am making now was such a huge reminder and motivator, but now gone. Sure, the app looks modern , and though more busy, I could come to get used to it and appreciate it better than the last. BUT I am still reeling from the loss of my data. Not happy. Can I go back?
Joicom corporation
January 20, 2025
Hi Tisa, we're sorry for any trouble you have experienced. Please rest assured that your previous data should still be accessible unless deleted. Please log out of the APP before logging back in. If you still encounter any issues, please don’t hesitate to reach out to us at
[email protected]. Sincerely, Renpho Customer Service Team
Greg
The app is good but could be great! The body scale part is missing side by side comparison The food scale is missing Don't recon 90% of barcodes, have to be done manualy It is annoying that you cannot input a recipes instead we have to add every items every single time. Why can't i create a recipes with the same measurements as usual OR WHAT WOULD BE AMAZING : Creat a recipes with the ingredients and amounts, then the app could ask me to put 1 by 1 each ingredients and i would scale it as we go!
Joicom corporation
January 20, 2025
Hi Greg, thank you for your feedback, and we apologize for any inconvenience you have faced; we have relayed them to our app team for further assessment to improve our app. We strive to make the new app more user-friendly. Please feel free to let me know via
[email protected] if you have any suggestions for our APP. Thanks!