Smart Tutor for SAMSUNG Mobile

3.8
70.3K reviews
100M+
Downloads
Content rating
PEGI 3
Screenshot image
Screenshot image
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About this app

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
Updated on
Nov 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

3.8
66.7K reviews
Karen Faivre
January 6, 2025
Can't find a thing with this app. My home screen keeps dumping all my information including contacts, texts you name it! This app hasn't been useful at all. Called an agent once and he found everything Very helpful he was. It's happened 3 times since. That was just a few weeks ago. I truly hate this phone! Android! Gotta make some adjustments.
16 people found this review helpful
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D S
January 7, 2025
Terrible app--asks for access about things like your vital signs...for troubleshooting your phone?!? Also, it crashed and, not only stopped working, but also interfered with the support call. Finally, it crashed during the survey for my second support rep. Now he doesn't get the benefit of a great review.
3 people found this review helpful
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shaun Mcfarlane
January 1, 2025
Anytime I'm having trouble troubleshooting issues on my Samsung, these guys at smart tutor help it make it easier for me to get the fix. I need fast as possible. Cause it'll take me forever. Researching through the options, these smart tutor guys is the most ingenious thing Samsung could have thought of. Wouldn'tIf we couldn't appreciate it more, I would give it fifty stars if I could
12 people found this review helpful
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