UBS & UBS key4

4.1
61.2K reviews
10L+
Downloads
Content rating
PEGI 3
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About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• Smartphone with at least Android version 9.0, when opening an account with UBS key4 at least Android version 10.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.
Updated on
10 Jan 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
59.7K reviews
Gloria Socialbutterfly
7 August 2021
Worst banking experience ever. Their online banking has nothing to do with user experience - nothing works from the first trial, nothing is intuitive, too many clicks, too many steps. If you go to their physical branches, well...no big help either, they send u online or call numbers. Useless!!! Never have I felt so frustrated using a service that makes me leave angry reviews everywhere.
4 people found this review helpful
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UBS AG
18 August 2021
Thank you for your feedback and please excuse the inconvenience. We recently reduced the number of clicks needed. You are now able to directly access the functions "Account transfer" and "Payment to card" via the right-side menu. If you like our changes, we would of course be very happy about additional stars. Best regards, your UBS Team
Ragnar Groot Koerkamp
25 January 2021
edit, 2y later: still slow. Needs card reader (with empty batteries after 2y) to edit reference number of standing order, but the app doesn't show the red dots so I don't know which numbers to out in. Tried the same on the website, and suddenly I don't need the card reader. Very inconsistent security??? Slow login (27 sec. Vs 7 for other banks; why a different authentication app...), slow responsiveness. Weird ui (menu on right) with outdated icons. Every change of view takes 2 seconds to load.
2 people found this review helpful
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UBS AG
16 March 2021
Please forgive the inconvenience. To improve the user experience, we are constantly working to increase the speed and stability of the app. Here, concrete feedback is a great help. Therefore we kindly ask you to report specific bugs to us at [email protected]. Best regards, your UBS team.
Diego Lobba
5 February 2025
Using this app is a constant pain. the experience of opening it, go through the Access app, then back again to the main app takes rougly 2mins with staggering black screens in between. I use the scan&pay functionality a ton and in the past 2 months the process has worsened, making the app to reboot once the scan process completes. overall doing any action with the app takes me 6 minutes, which is not immediate at all. my phone may be also to blame, but it gets problems only with this one.
2 people found this review helpful
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UBS AG
5 February 2025
Hello Diego. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. We will forward your feedback to our product management team so that your experience can be improved 👷. Best, your UBS Team.

What's new

Small improvements and bug fixes.
Release notes: www.ubs.com/mobile-release-notes