Zilveren Kruis
4.3star
31.3K reviewsinfo
1M+
Downloads
PEGI 3
info
About this app
Quickly and safely arrange your health care affairs in the Zilveren Kruis app
Logging into our app is always done through DigiD to ensure you have easy and safe access to your personal data. View the app in Dutch or in English.
Quickly see:
- How you are insured with us and those (co-) insured with you.
- Your reimbursements.
- Submitted and reimbursed health care costs.
- How much excess you still have (left).
Easily arrange yourself:
- Your claims. Take a photo and submit it. Reimbursed the next working day.
- Find answers to your reimbursement questions. Chat with our chatbot or customer service agents.
- Your transport authorisation.
Did you know that your health insurance card can be found in the app?
Logging into our app is always done through DigiD to ensure you have easy and safe access to your personal data. View the app in Dutch or in English.
Quickly see:
- How you are insured with us and those (co-) insured with you.
- Your reimbursements.
- Submitted and reimbursed health care costs.
- How much excess you still have (left).
Easily arrange yourself:
- Your claims. Take a photo and submit it. Reimbursed the next working day.
- Find answers to your reimbursement questions. Chat with our chatbot or customer service agents.
- Your transport authorisation.
Did you know that your health insurance card can be found in the app?
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Photos and videos, Files and docs and 3 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
4.3
30.3K reviews
Armend Hoxha
- Flag inappropriate
24 December 2024
I'm giving a two start rating due to one major problem only. It's been a few months since I can no longer log in using the mobile app. After authenticating on DigiD, which then redirects me back to the ZilverenKruis app, it keeps trying to log in but never succeeds, the page shows a button that's loading and that's the end. I've tried waiting for 15 minutes, but still doesn't log in.I've tried uninstalling and reinstalling the app, and I get the same problem.I couldn't find technical help online
Zilveren Kruis
27 December 2024
Thank you for your review. Our apolagies for the Zilveren Kruis app not working on your phone. You can find technical support on https://www.zilverenkruis.nl/consumenten/service/declareren/zilveren-kruis-app/hulp-bij-problemen-zilveren-kruis-app.
You are welcome to contact us on zk.nl/contact if you can't find the solution online.
Andrei Miculiță
- Flag inappropriate
- Show review history
11 January 2023
Very unintuitive. App loses internet connection when switching to another app on the phone and back. Been trying to add my account data to receive a reimbursement for 15 minutes, can't find where. Found it on the website but get an "onbekende fout" :') Chatbot is not really a chatbot, just a bunch of buttons in a chat. At least there's an English translation.
2 people found this review helpful
Zilveren Kruis
12 January 2023
Thank you for your comprehensive review. You mention several issues which we cannot solve here. Could you please contact us on zk.nl/contact?
Dean Hurl
- Flag inappropriate
- Show review history
26 January 2021
What on earth has happened to this app?? It used to be simple and straight forward. Now its totally useless. Every time I try to attach a PDF file it shuts down. I have re-installed the app 3 times but still its the same. I finally had to take a picture of my invoice and attach that instead. Come on guys, get it sorted out!!!
5 people found this review helpful
Zilveren Kruis
1 October 2020
Dat horen we natuurlijk graag!
What's new
We have fixed a number of bugs.
We regularly improve our app, so please turn on automatic app updates in your phone's settings to receive these updates automatically.
We regularly improve our app, so please turn on automatic app updates in your phone's settings to receive these updates automatically.
App support
About the developer
Zilveren Kruis Zorgverzekeringen N.V.
Dellaertweg 1
2316 WZ Leiden
Netherlands
+31 30 352 8603
