Yıldız D.
This is a scam. Do not waste your time and money for a free trial. They make it so complex to cancel the subscriptions or refunds. Without you knowing, they start charging you €40 a month while you think you paid for the whole year subscription only €24.99. If I wasn't checking my credit card payments I would never notice this as they are not even sending you any invoice.
46 people found this review helpful
Hello! Just a heads-up: when you start a subscription with us (Premium or a free trial), it'll auto-renew until you cancel, which we mention on the purchase screen. You can manage or cancel it in your Google Play account, or email us at
[email protected] for instructions. 🔄📩
Kate L
The app is clunky and gets stuck on certain videos in your programme, and the customer service isn't great as they just copy and paste from the FAQs - the second time I contacted them the fault was fixed but without the courtesy of a reply. I feel that their marketing 'offer' was not clear at all and I ended up paying way more than I expected. Now it's paid for I'll use it for the period, but I won't be renewing. The exercises are not at all like yoga and seem to be just a bit of poking.
1 person found this review helpful
Hello Kate. We're sorry to hear about your experience. Your feedback is valuable, and we’ll pass it on to our team to make improvements. We’re always working on improving customer service and the app’s functionality to better meet expectations. If you ever have any further issues or need assistance, feel free to reach out to us.
Marta Kabla
this is scam! You pay for trial and they bill you for 3 months. I also had to pay for add in options, the app suggested to press the button which automatically billed for add ins. The face yoga exercises are basic, what is more you cannot change the program or choose something that they chose for you. DO NOT BUY, youtube offers much better courses for free.
Hello Marta. We're sorry to hear you're disappointed. Please note that we never charge users without their consent. All additional purchases require the customer's confirmation. Please reach ou to us at
[email protected] with "Luvly.Review" in the subject line, and we'll assist you with any of your concerns.