![](https://play-lh.googleusercontent.com/a/ACg8ocIY2hZz_5pdkCcwjorjoMeFYT3rY-HLnzGdJAD4kuydOJh5Ng=s32-mo)
John Campbell
- Flag inappropriate
- Show review history
Edit: I am adding 2 stars in response to the Jan 2025 update. The app now has many fewer bluetooth disconnects with the update. Previously the app disconnect frequently throughout the day. The app now remains connected all days, most days. Occasionally I still need to restart the app, but this now is rarely needed. Thank you development team for this much needed improvement.
16 people found this review helpful
Oticon A/S
2 February 2025
We appreciate your fantastic review! It’s wonderful to know that our app is meeting your expectations. Feel free to reach out if you have any ideas or questions. Thanks again! Kind Regards,
![](https://play-lh.googleusercontent.com/a-/ALV-UjVk3fsExC-o0Kq5e8G-3ll1c6lt6gLZVBipqqCPCcN_iy0yUjSg=s32)
Brian Squires
First time I've downloaded this app since having hearing aids fitted 10 days ago. For the first couple of days it worked really well but the app soon started to get annoying. Firstly it continually lost connection with my hearing aids then I noticed that I needed to charge my phone more frequently, even though I had altered the settings on my phone to limit the app draining the battery. Sadly I'm going to have to uninstall this app, as it's become more trouble than it's worth, shame really.
16 people found this review helpful
Oticon A/S
30 December 2024
Dear Brian, thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at
[email protected] mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Oticon
![](https://play-lh.googleusercontent.com/a-/ALV-UjUPdLJ0U8mKk8tbVDi7KPMBl2O9HegYUCQb-ruGKFZ2P2TlW0YMmA=s32)
Noreen “NoreenT; 808NoriT; Nori” Saito
- Flag inappropriate
- Show review history
I spent $1,500 each for hearing aid. You'd think this app would work perfectly. Nope, that noise cancelation is a joke! It crashes on my Samsung S23, there's no MIC icon but when I used it on my work phone that is a iPhone it has a MIC feature and my doctor told me, "oh yes, Oticon was actually made to use with Apple products". So, if I was gonna buy a hearing aid, go to Costco because their hearing aids are way better, and the app they use works with BOTH Samsung and Apple. Plus, way cheaper!
13 people found this review helpful
Oticon A/S
8 February 2024
Dear Noreen, thanks for your response. We appreciate it. Can you tell us the device you are using at
[email protected]? We will try to evaluate the issue and get back to you. Kind Regards, Oticon