Shannon-Rose Wilson
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Lost all my Facebook progress. Unable to submit support tickets as it says unavailable, and no communication. The chat bot is unhelpful and now all my progress is gone and I can't get any help from it. I have literally found my old account through a new throwaway guest account but can't login to it. I've lost years of progress, I've spent money on this game and it's abysmal. Terrible support. Really disappointed.
35 people found this review helpful
Jenny Podushko
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Spent money on a pack was enjoying the game. All of a sudden, the game resets to level 1 (from 12). I've reached out to customer service multiple times since Nov 21st, and no one has responded to me at all, no one has restored my account where I spent money on a pack or helped me at all. Worst customer service, there is no point in playing a game, investing your time/money when you can lose it all overnight, and then get zero help restoring it.
29 people found this review helpful
Josiah Bunch
If you don't fix this I'm going to sue you. 1. every time I try to log in, it says: error: HTTP error. Could not download. 2. Even if it does work, it's insanely laggy over any network even if I have full internet connection. 3. It tries to get me to buy their oh, so special offers that are completely rigged.
8 people found this review helpful