Brigid
I enjoy the game, however I am confused by a few things. Every single time I open a game I get the intro "how to" prompt. I don't see why I need to be shown how to remove an ice block after 200 levels, I'd rather see a "how to play" feature added somewhere in case a review is needed. I also don't get why there's locks on the home screen. I was hoping to unlock puzzles as time went on.
2 people found this review helpful
Kwalee Ltd
October 9, 2024
Hello Brigid! We appreciate your feedback regarding the gameplay experience. Your input has been relayed to our development team for their consideration. We value your support and appreciate your understanding as we strive to continuously improve the game.
A Google user
Everything is locked behind video ads. Want to restart? ad. Want to undo? ad. Want to continue? ad. It's not like it's a small pop-up you can just ignore, no, it are 30 second unskippable ads. So then, how is the puzzle itself? Decent at best. It can be fun to make combos etc.. But it seems the updates made these literally impossible unless you use the "switch piece" button, which, of course, is LOCKED BEHIND A F***ING VIDEO AD.
6 people found this review helpful
Sarah Lamp
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I've been playing Tens! for several years, before the update I would have given it 5 stars. I liked the game so much I paid to have the ads removed back in 2018. After updating the app, banner ads are back and I need to watch ads to rotate pieces again. I have none of the things unlocked previously, and I'm only able to play levels (and I also lost my endless version high score). Sent emails 8/3, 8/7, and 8/19, no response. Tried again 12/15 through the app as instructed, no response.
6 people found this review helpful
Kwalee Ltd
August 20, 2024
Hi Sarah! We apologize for any inconvenience. We can see that you have been contacting us for the same issue. Please try reaching us through in-game Settings (Open Game > Settings > Click Mail icon) so we can find look into it further.