Gloria Socialbutterfly
Worst banking experience ever. Their online banking has nothing to do with user experience - nothing works from the first trial, nothing is intuitive, too many clicks, too many steps. If you go to their physical branches, well...no big help either, they send u online or call numbers. Useless!!! Never have I felt so frustrated using a service that makes me leave angry reviews everywhere.
4 people found this review helpful
Thank you for your feedback and please excuse the inconvenience. We recently reduced the number of clicks needed. You are now able to directly access the functions "Account transfer" and "Payment to card" via the right-side menu. If you like our changes, we would of course be very happy about additional stars. Best regards, your UBS Team
Ragnar Groot Koerkamp
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edit, 2y later: still slow. Needs card reader (with empty batteries after 2y) to edit reference number of standing order, but the app doesn't show the red dots so I don't know which numbers to out in. Tried the same on the website, and suddenly I don't need the card reader. Very inconsistent security??? Slow login (27 sec. Vs 7 for other banks; why a different authentication app...), slow responsiveness. Weird ui (menu on right) with outdated icons. Every change of view takes 2 seconds to load.
2 people found this review helpful
Please forgive the inconvenience. To improve the user experience, we are constantly working to increase the speed and stability of the app. Here, concrete feedback is a great help. Therefore we kindly ask you to report specific bugs to us at
[email protected]. Best regards, your UBS team.
Yohann Vila
Tha app now does its basic job of an ebanking, but has been a big pain and is still one to use. i've a medium tier samsung android smartphone, often in powermode, but i know only one of 200 installed apps that is as slow as this. main issues are: slowness everywhere. very long to startup most often there is a (long) mandatory update do, so more time lost when you actually need it. interface responsiveness also slow. and now you get ads by push notifications !
4 people found this review helpful
Hello. Thank you for your feedback and please excuse the inconvenience. We will forward your feedback to our team, which is always working to improve the app's speed. We recommend activating automatic updates: open the Google Play Store app, go to the profile icon > Settings > Network preferences > Auto-update apps. Best regards, your UBS Team.