Prateek Gupta
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The UI is not friendly. - The app opens with device management page, where it shows all the devices, even though there is single item in the list. - Too many parameters shown. No way to configure what I wish to see. - The blue colored Target section blends in blue background. I'm not happy to enable location sharing with a weight measurement. Don't see any relevance. The scale is connected but no data transfer. Edit - Thanks for prompt response.
1 person found this review helpful
Joicom corporation
August 22, 2024
Hi Prateek,
Regarding the enabled location feature, this is a prerequisite of the mobile phone system. We suggest upgrading your mobile phone system to Android 12 or above. Please kindly contact us via email (
[email protected]) if you have further questions. Sincerely, Renpho Customer Service Team
kayleigh curtis
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I hate this new version! The original version was so much better! It was colourful and easy to navigate, aesthetically it was better, previously you could click on days you'd weighed and see exactly what your average was. You can no longer do this, it's put me off that much I'm considering buying new scales so I don't have to use this app. In the mean time I'm having to use a completely different app to track my progress and average losses so what exactly is the point of this app? It's awful.
5 people found this review helpful
Joicom corporation
January 10, 2025
Hi kayleigh! Thank you for sharing your feedback, and I apologize for the frustration caused by the new version of the app. Our development team is working to improve the service, and we understand that updates can be challenging. Please send us an email at
[email protected] with your concerns, and we'll forward them to our team.
Tisa Grant
I have had the scale and app for years. Bought other products, too, like BP machine, jump rope, etc. Today, I updated my app, and it seemed to have lost all my data since 2018 or before. Seeing my trend and the progress I have made and am making now was such a huge reminder and motivator, but now gone. Sure, the app looks modern , and though more busy, I could come to get used to it and appreciate it better than the last. BUT I am still reeling from the loss of my data. Not happy. Can I go back?
Joicom corporation
January 20, 2025
Hi Tisa, we're sorry for any trouble you have experienced. Please rest assured that your previous data should still be accessible unless deleted. Please log out of the APP before logging back in. If you still encounter any issues, please don’t hesitate to reach out to us at
[email protected]. Sincerely, Renpho Customer Service Team